Register your products and get extra benefits
24 Months Free warranty extension: In addition to our regular 12 months warranty, register your product can extend the warranty on their NUBP products to 24 months.
Note: Warranty extension is not valid for used goods.
The limited warranty provided by the manufacturer shall in no way affects the potential statutory warranties provided by law. NUBP reserves all the rights for the final explanation.
30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in NUBP’s warehouse for inspection, the refund process will begin.
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. For purchases not made directly through NUBP’s online stores or other NUBP authorized retailers on Amazon, please contact your sellers for refunds. For quality-related issues, please see below.
Warranty Claims for Quality-Related Issues
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.
Warranties on all replacements follow the same warranty time frame of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Valid proof of purchase:
Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that are no longer within their original warranty time frame or the 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyer in the following situations:
Not Covered Under Warranty
NUBP is not liable for:
NUBP will service and not replace:
When returning items with a prepaid shipping label provided by NUBP. NUBP takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. NUBP does not provide refunds for items damaged in transit for non-quality related warranty claims.
How Do I Claim the Warranty?
Before submitting a warranty claim, please check the specific condition of your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please submit a request on Return&Exchange page or Contact US page, or send a email to support@NUBP.com directly.
What If I Don't Have Any Proof of Purchase?